Payment Policy

Last Updated: 29/12/2025

NEBU - PAYMENT POLICY

This Payment Policy (“Policy”) governs all payments made for products and services purchased under the brand NEBU , owned and operated by Nebu (“NEBU”, “we”, “us”, or “our”).

This Policy applies to transactions conducted through:

• NEBU Website
• NEBU Stores
• Shop-in-Shop (SIS) Locations
• Try-At-Home Services
• Any other authorized NEBU sales channel

1. Accepted Modes of Payment

NEBU accepts the following modes of payment, subject to availability and operational feasibility:

1.1 Online Payments

• Credit Cards (Visa, MasterCard, RuPay, American Express*)
• Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Wallets (as enabled from time to time)

*Availability may vary by payment gateway.

1.2 Offline / In-Store Payments

• Credit / Debit Cards
• UPI
• Net Banking Transfers
• Old Gold Adjustment
• Cash (subject to statutory limits under applicable Indian laws)
• Demand Drafts / Cheques (subject to realization / clearance)

Old Gold Payment Clause

• The value attributable to old gold shall not be refunded in cash or to any bank account
• Such value shall be adjusted or credited strictly in accordance with NEBU ’s Cancellation, Exchange, and Buyback Policies
• For customized jewelry, deductions shall apply as per applicable policy
• This clause applies irrespective of the original mode of payment

2. Payment Gateway & Security

• All online transactions are processed through RBI-authorized and PCI-DSS compliant payment gateways.
• NEBU does not store or retain card numbers, CVV, or sensitive banking information.
• Customers are responsible for maintaining secure access while making payments. NEBU shall not be liable for unauthorized transactions arising from customer negligence.

3. Pricing & Currency

• All prices are displayed in Indian Rupees (INR) unless stated otherwise.
• Prices are inclusive of applicable GST, unless explicitly mentioned.
• Prices may vary based on:
• Prevailing gold market rates
• Product specifications
• Customization or modification requests
• The final payable amount shall be clearly communicated prior to payment confirmation.

4. Advance Payments & Order Confirmation

4.1 Requirement of Advance Payment

Certain products and services require advance or full payment prior to order processing, manufacturing, sourcing, or reservation, including but not limited to:

• Customized or personalized jewelry
• Made-to-order jewelry
• Size-specific or design-modified products
• High-value or limited-inventory jewelry
• Gold coins and bullion
• Try-At-Home selections converted into confirmed purchases

4.2 Advance Payment Structure

4.2.1 100% Advance Payment

• Gold coins and bullion (investment-grade 999 / 24K purity)
• Such orders are confirmed only upon receipt of full payment and are non-cancellable and non-refundable due to market-linked pricing.

4.2.2 70% Advance Payment

• Fully customized jewelry
• Engraved or personalized jewelry
• The remaining balance must be paid prior to delivery or pickup.

4.2.3 Partial Advance Payment (Minimum 50%)

• Made-to-order jewelry
• Standard designs requiring size changes
• Orders involving inter-store or SIS transfers
• The balance amount shall be payable within the timeline communicated at order placement.

4.3 Scenario-Based Clarifications

Scenario 1: Gold Coins or Bullion

• 100% advance payment mandatory
• Order confirmed only after full payment
• Non-cancellable and non-refundable

Scenario 2: Fully Customized Jewelry

• 70% advance payment required
• If cancelled before manufacturing, up to 20% of the order value may be deducted
• Once manufacturing begins, the order becomes non-cancellable and non-refundable

Scenario 3: Made-to-Order / Size-Modified Jewelry

• Minimum 50% advance payment required
• Cancellation may attract deductions towards material loss, making charges, and administrative costs

Scenario 4: Gold Price Lock

• Gold price is locked only after receipt of applicable advance payment
• Lock validity shall be communicated at order placement
• Delay in balance payment may result in price revision or cancellation
• Gold price lock does not constitute a hedge, investment, or guarantee against future price movements

Scenario 5: Try-At-Home Conversion

• Applicable advance (100% / 70% / 50%) required based on product category
• Product remains NEBU property until full payment is received

Scenario 6: High-Value or Limited-Inventory Jewelry

• Advance required as per applicable slab (100% / 70% / 50%)
• Failure to complete payment may result in cancellation and forfeiture of advance

4.4 Order Confirmation

• Applicable advance or full payment is received
• Payment is verified and cleared
• Product specifications are finalized
• Official confirmation is issued via invoice / Order ID / email / SMS / WhatsApp
• Verbal confirmations or quotations do not constitute order confirmation

4.5 Payment Failure or Delay

• The order shall be treated as unconfirmed
• NEBU shall not be liable for price changes, stock unavailability, or design discontinuation

4.6 Balance Payment & Timelines

• Gold rate revision
• Additional charges
• Order cancellation without further liability on NEBU

4.7 Non-Pickup of Orders (30-Day Rule)

4.7.1 Made-to-Order Jewelry (Non-Customized)

• The order shall be cancelled due to non-pickup
• Advance credited as store credit (non-transferable, non-encashable)

4.7.2 Customized Made-to-Order Jewelry

• Order cancelled
• 20% deduction
• Balance credited as store credit

4.8 Ownership & Risk

Ownership and risk shall transfer only upon full payment and delivery.

4.9 Right of Refusal

• Incomplete or suspicious payments
• Verification failure
• Manufacturing or sourcing constraints

5. EMI & Buy-Now-Pay-Later (BNPL)

EMI / BNPL facilities are provided by third-party financial institutions.

6. Failed, Reversed & Duplicate Transactions

Refunds shall be processed within 5–10 working days.

7. Invoicing & Receipts

A valid GST tax invoice shall be issued for every completed transaction.

8. Refunds & Adjustments

Refunds and adjustments shall be processed strictly in accordance with NEBU policies.

9. Tax & Regulatory Compliance

• GST, Income Tax, and RBI compliance
• Cash payments exceeding INR 2,00,000 prohibited
• PAN mandatory for transactions exceeding INR 2,00,000

10. Limitation of Liability

NEBU shall not be liable for banking failures or gateway downtime.

11. Policy Modifications

NEBU reserves the right to modify this Policy at any time.

12. Governing Law & Jurisdiction

Governed by laws of India. Courts at Surat, Gujarat have exclusive jurisdiction.

13. Contact Information

Email: business@logiology.com
Phone: +916282683799