Privacy Policy

Last Updated: 25 December 2025

NEBU - PRIVACY POLICY

Nebu (“we”, “us”, or “our”) is a Limited Liability Partnership engaged in the retail and online sale of jewelry and related services under the brand name “NEBU ”. For the purposes of applicable data protection laws, including the Digital Personal Data Protection Act, 2023, Nebu is the Data Fiduciary responsible for the collection and processing of personal data.

This Privacy Policy (“Policy”) governs the collection, use, storage, disclosure, and protection of personal data collected through:

• Our website Nebu
• Physical NEBU Stores across India
• Try-at-Home services
• Customer support, marketing, sales, and grievance channels

We are committed to safeguarding your personal data and complying with applicable Indian laws, including the Information Technology Act, 2000, SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing or using our services, you agree to the practices described in this Policy.

1. Definitions (DPDP Act Alignment)

• Data Principal: The individual whose personal data is collected
• Data Fiduciary: Nebu
• Personal Data: Any data about an identifiable individual
• Processing: Any operation performed on personal data including collection, storage, use, sharing, or deletion

2. Information We Collect

2.1 Personal Information Provided by You

We may collect the following personal data when you interact with us online or offline:

• First and last name
• Email address
• Mobile number
• Residential and delivery address
• PIN / ZIP code
• Demographic details such as:
• Age
• Gender
• Date of birth
• Anniversary and special dates
• Feedback, preferences, reviews, queries, and survey responses

2.2 Automatically Collected Information

• IP address
• Device type, browser type, and operating system
• Network carrier
• Location data
• Domain server details
• Pages visited, links clicked, browsing duration
• Products viewed, added to cart, or wish-listed

2.3 Payment & Transaction Data

• Billing and shipping details
• Payment method details
• Bank or card identifiers (processed securely via authorized payment gateways)

Nebu does not store complete card details on its servers.

2.4 In-Store & Try-at-Home Data

• Try-at-Home bookings (address, contact details, identity verification where applicable)
• In-store purchases and consultations
• CCTV surveillance at retail stores for security, safety, and fraud prevention
• Sales executive-assisted order placements

CCTV footage is used strictly for security, safety, audit, and fraud prevention purposes and is retained for a limited duration unless required for investigation or legal compliance.

2.5 Promotional, Scheme & Loyalty Data

• Gold saving schemes
• Contests, promotions, or campaigns
• Loyalty programs
• Feedback, complaints, or grievance submissions

3. Purpose of Data Processing

• Order processing and fulfillment
• Try-at-Home and in-store services
• Customer support and grievance handling
• Account creation and management
• Marketing communications (subject to consent)
• Analytics and service improvement
• Fraud detection and security
• Legal, regulatory, and compliance obligations

Processing is based on consent, lawful contracts, legal obligations, and legitimate uses permitted under the DPDP Act, 2023.

4. Cookies & Tracking Technologies

• Improve website functionality
• Personalize content and offers
• Understand user behavior
• Measure campaign effectiveness

5. Disclosure & Sharing of Personal Data

• IT and website hosting partners
• Payment gateway providers
• Logistics and delivery partners
• CRM, analytics, and marketing vendors
• Customer support service providers

We do not sell personal data to third parties for independent marketing.

6. Cross-Border Data Transfers

Appropriate safeguards are implemented for any processing outside India.

7. Children’s Privacy

Our services are not directed at individuals under 18 years of age.

8. Your Rights as a Data Principal (DPDP Act)

• Access personal data
• Correction or updating
• Withdrawal of consent
• Deletion of personal data
• Nomination of another person

Requests may be sent to business@logiology.com with subject “DPDP Request”.

9. Data Retention

Data is retained only as long as necessary or legally required.

10. Security Measures

Reasonable technical and organizational measures are implemented.

11. Marketing Communication & Opt-Out

You may opt out of non-essential marketing communications at any time.

12. Account Deactivation

Temporary deactivation restricts access to services and benefits.

13. Account Deletion

• All associated data and benefits removed
• Loyalty points and credits forfeited
• Re-registration may not be permitted

14. Grievance Officer

Name: Mr. Ketan Kikani
Email: business@logiology.com

Registered Office:
Nebu (As per MCA records)

Customer Support
Email: business@logiology.com
Phone: +916282683799
Monday to Saturday | 10:00 AM – 5:00 PM